Wood Acres
Is this site secure?

Is this site secure?

Physical Security
·   Data center access limited to Rackspace data center technicians
·   Biometric scanning for controlled data center access
·   Security camera monitoring at all data center locations
·   24x7 onsite staff provides additional protection against unauthorized entry
·   Unmarked facilities to help maintain low profile
·   Physical security audited by an independent firm

System Security

·   System installation using hardened, patched OS
·   System patching configured by Rackspace to provide ongoing protection from exploits
·   Dedicated firewall and VPN services to help block unauthorized system access
·   Data protection with Rackspace managed backup solutions
·   Optional, dedicated intrusion detection devices to provide an additional layer of protection against unauthorized system access
·   Distributed Denial of Service (DDoS) mitigation services based on our proprietary Rackspace PrevenTier'" system
·   Risk assessment and security consultation by Rackspace professional services teams
 
Operational Security — the Rackspace Infrastructure

·   IS017799-based policies and procedures, regularly reviewed as part of our SAS70 Type II audit process
·   All employees trained on documented information security and privacy procedures
·   Access to confidential information restricted to authorized personnel only, according to documented processes
·   Systems access logged and tracked for auditing purposes
·   Secure document-destruction policies for all sensitive information
·   Fully documented change-management procedures
·   Independently audited disaster recovery and business continuity plans in place for Rackspace headquarters and support services

Operational Security — Customer's Application Environment

·   Best practices used in the random generation of initial passwords
·   All passwords encrypted during transmission and while in storage at Rackspace
    Secure media handling and destruction procedures for all customer data
·   Support-ticket history available for review via the MyRackspace® customer portal
·   Help available from Rackspace in configuring system logging to create a system audit trail
·   Rackspace Security Services can provide guidance in developing security processes for compliance programs